Black Book Research announced the top comprehensive information
technologies for print, document management and enterprise imaging
software and services from the collected feedback of 1,360 healthcare
and medical users from 488 hospitals and physician group practices in
the annual crowdsourced poll of client experience of Black Book Market Research LLC measures customer satisfaction across
18 patient-access vendor key performance indicators, of which Lexmark
received top user scores in ten: strategic alignment of client goals;
innovation and optimization; training; client relationships and cultural
fit; trust, accountability, transparency, and ethics; breadth of
offerings, client types, delivery excellence; deployment and
implementation; customization; integration, connectivity and interfaces;
scalability, client adaptability, flexible pricing; compensation and
employee performance; reliability; brand image and marketing
communications; marginal value adds and modules; financial and
managerial viability; cybersecurity; support and customer care; and
best-of-breed technology and process improvement. œThe increasing impact of diminishing reimbursements, patient privacy
and data security risks, along with regulatory compliance is driving
the significant market adoption of innovative print and imaging
solutions and technologies, said Doug Brown, president of Black Book
Research. The market demand for devices and solutions of that streamline
paper-based processes in healthcare has tripled as measured against last
year's survey results.
Eighty-one percent of executives responding to the survey
indicated 2021 hospital and medical group practice budgets will include
software and services that streamline point of care printing and imaging
solutions specifically for providers and healthcare consumers. 90% of
providers seeking replacement systems will only consider vendors that
encompass the industry's interoperability data needs and ensure
information security. Lexmark also outscored all other enterprise print and imaging vendor
competitors in the functional polling subsets of improved print
management services, patient access support and customer technical
support. The survey methodology and full listing of healthcare IT and services
vendor rankings can be found at Black Book's About Black Book Black Book Market Research LLC, its founder, management and staff do
not own or hold any financial interest in any of the coding solutions
vendors covered and encompassed in the surveys it conducts.
reports the results of the collected satisfaction and client experience
rankings in publication and to media before firm notification of rating
results and does not solicit survey participation fees, review fees,
inclusion or briefing charges, or involve consultant firm collaboration
with Black Book before the announcement of the polling outcomes. Black Book rankings are based on client experience scores obtained
from the 660,000 crowdsourced ballots cast and available through mobile
apps, web surveys, remote polling instruments, interview calls and
on-site trade shows and user groups throughout the year. They represent
the opinions of healthcare professionals and clinicians from more than
4,600 hospitals, 600 IDNs, 2,800 clinics, 23,000 physician practices,
250 health plans, and nearly 500,000 healthcare industry consumers, and
account for 6,000 products and services from more than 1,700 vendors. Source - https://www.newswire.com/news/lexmark-earns-third-consecutive-1-healthcare-client-experience-rating-21198082 Contact Us
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