Chris Fletcher has been an IT analyst since the early 1980s and is a respected industry analyst on enterprise applications issues. Fletcher oversees AMR Research's Enterprise Research Strategies Service and its research and coverage of customer-facing technologies, customer relationship management, and enterprise mobility as part of .[CR-LF][CR-LF]Previously, Fletcher was director of alliance and solutions marketing at Nokia and vice president and research director with Aberdeen Group. He is often quoted in trade and business publications, including InformationWeek,The New York Times, USA Today, and the Wall Street Journal. He also speaks frequently at industry and trade conferences and executive conferences. [CR-LF][CR-LF]Fletcher has a B.A. in philosophy from the University of New Hampshire and an M.B.A. from UNH's Whittemore School of Business and Economics. He is also a member of the National Ski Patrol and is a certified Outdoor Emergency Care technician.
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