Mark Cotteleer is a Senior Consultant with Cutter Consortium's Business-IT Strategies Practice. He recently joined the faculty of the College of Business Administration at Marquette University after serving as a faculty member at the Harvard Business School. [CR-LF][CR-LF]His research focuses on the impact of enterprise-level information technologies on operational performance, moderators of implementation success, and the quantification and delivery of value through information systems implementation. In addition, Dr. Cotteleer has more than a decade of practical experience in the development of IT business cases and the selection and implementation of enterprise systems.
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