Susan Cournoyer is a part of Gartner's Global Industries group. She is forecasts for worldwide IT spending in the financial services industry, as well as outsourcing and business process outsourcing in financial services.[CR-LF][CR-LF]Previously, she worked for the Federal Reserve Bank of Boston, where she covered regulation and compliance in retail banking [CR-LF][CR-LF]Cournoyer has a Bachelor of Arts degree from Tufts University and a Master's degree from Carnegie Mellon University.
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