Mr. Bois Verified

Robert Bois works as a research director in AMR Research's customer management practice, which is dedicated to detailed studies of business processes and software related to sales, service, and support functions. Mr. Bois is specifically responsible for researching, analyzing, and writing about channel management, sales tools, and sales configuration. Mr. Bois works with AMR Research's clients across multiple industries including: consumer products, discrete and process manufacturing, high-tech, chemicals, pharmaceuticals, and automotive.[CR-LF][CR-LF]Mr. Bois joined AMR Research in 1999 as a client research analyst, where he was responsible for research and analysis on industry trends and developments in the enabling technologies market. Mr. Bois has also been involved in multiple IT projects related to internal customer management software and strategies. Before joining AMR Research, Mr. Bois worked as a developer and project manager for several different enterprise software suites at Computer Associates. His responsibilities included managing the conception, design, and implementation of several projects, including graphical user interface design, customer management application integration, and sales configuration software design. He also performed on-site customer needs analysis across a number of discrete manufacturing industries and oversaw the development cycle through functional design, resource management, implementation, and on-site beta support.[CR-LF][CR-LF]Mr. Bois received his B.A. in Computer Science from Gettysburg College.

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