Crow Canyon Software has added Microsoft Teams integration to its
business process automation applications for Microsoft Office 365, bringing the
collaborative power of these applications to the increasingly popular Teams platform.
Crow Canyon's out-of-the-box business applications are tried and proven solutions that automate virtually any line-of-business activity - IT Help Desk, Customer Service, Work Orders, HR, Onboarding, Asset Management, Projects, and more.
With full Microsoft Teams integration, Crow Canyon's applications quickly and cost-effectively help organizations of all sizes modernize business processes, replace legacy solutions, and meet digital transformation goals.
The new Teams integration includes a Self-Service Bot and a Support Staff Bot, along with the ability to send alerts to Teams and create new channels in Teams.
With the Self-Service Bot, end users can get immediate answers to their questions. Using AI and back-end knowledge bases, users are guided to the best possible solutions to their issues or requests. The Self-Service Bot also allows users to create requests and view the status and history of their existing requests, all from within Teams.
The Support Staff Bot lets techs view their tickets, assign or reassign them, add notes to the work log, and close them. The bot notifies also staff of new requests as well as changes to existing ones. Staff can do most of the ticket management through the Teams interface while having the option to work in the SharePoint back end when needed.
The Self-Service Bot and the Support Staff Bot bring true collaborative powers to Teams. They help organizations run more efficiently by speeding up response times and reducing staff load. End users will get quicker answers and the staff will see its workload decrease. And the Bots are always available, running 24—7 and never taking vacations.
In addition, Crow Canyon 's applications now include these capabilities:
Send Message to Teams. Crow Canyon applications can send alerts and notifications to Microsoft Teams, keeping users and staff informed about any events in the applications. These alerts can be driven by workflows or be user-initiated.
Create Teams Channel. An application workflow or action can create a new channel in an existing Team. This feature is especially valuable for projects, where group collaboration is needed to accomplish the related tasks.
With full Microsoft Teams integration, companies receive the best of both worlds “ the expanded features and capabilities of Crow Canyon's business applications along with the collaborative engine of Microsoft Teams.
To learn more “ visit http://www.crowcanyon.com.
